Frequently Asked Questions

Password Policies Guidelines

• Password is case sensitive.
• Must be at least 8 characters long.
• Must be no more than 32 characters long.
• Must include at least 1 number.

Avoid the following:

• Sequential numbers (e.g., 123, 456).
• Repeated characters (e.g., 1111, 2222).
• Words: password, passwort, geheim, secret, evonik.
• Profile Information (First Name, Last Name, E-Mail address, phone number, address, etc).
• Previous Password.

If you are experiencing repeated registration or password failures, it may be due to a corrupted cache in your browser. To resolve this, please try the following steps:

• Close and Reopen Your Browser: Sometimes, simply restarting your browser can fix the issue.
• Try a Different Browser: If the problem persists, switching to another browser may help.
• Clear Your Cache: If the above steps do not work, clearing your browser's cache can often resolve the issue. You can find instructions for clearing the cache in the following videos:
  • Microsoft Edge
  • Google Chrome

Evonik is committed to protecting your data and access. There are two scenarios in which an account may be deleted:

• Deletion by the customer: You can delete your account yourself by logging in to https://id.evonik.com and deleting the account there.
• Inactivity: If there is no login activity for a year, your account will be automatically deleted.

• If logging in to https://id.evonik.com works, the account is generally OK.
• Then, please contact the person who manages access to the application for assistance.

Send an E-Mail to id@evonik.com

Send us an email to id@evonik.com

The E-Mail address cannot be changed. Please register a new user account on https://id.evonik.com